Request Maintenance
Empower anyone to submit maintenance requests with a simple QR code scan. Track requests, prioritize issues, and resolve problems 60% faster with OxMaint's intelligent request management system.
Trusted by over 1000+ clients across the world
Simple Request Process
6-Step Request Workflow
From QR scan to resolution, streamline your entire maintenance request process with OxMaint.
Scan QR Code
Public AccessSubmit Request
Fill DetailsAuto Assign
Route to TeamPrioritize
Set UrgencyCreate WO
Generate OrderResolve
Complete & CloseFeature Spotlight
External Request QR Code
Share a single QR code to allow anyone—employees, contractors, or visitors—to submit maintenance requests instantly. No login required, no app download needed. Just scan and report.
Public Access
No login or account required to submit requests.
Mobile Friendly
Works on any smartphone with camera access.
Copy Link
Share request link via email, SMS, or chat.
Print & Post
Download and print QR codes for your facility.
Auto Dashboard
Requests appear in your dashboard automatically.
Share Options
Share via social media or embed on intranet.
External Request QR Code
Quick accessShare this QR code to allow external users to submit maintenance requests
Easy Submission
Create Maintenance Request
Simple, intuitive form that captures all essential information. Requesters can describe issues, set priority, attach photos, and link to specific assets or locations.
Title & Description
Brief issue title with detailed description field.
Priority Selection
Choose Critical, High, Medium, or Low priority.
Photo Attachments
Upload up to 4 images (JPG, PNG, GIF) per request.
Asset Selection
Link request to specific equipment or asset.
Location Tagging
Specify where the issue is located in your facility.
Auto-Fill Requester
Name and email auto-filled from user profile.
Create Maintenance Request
Real-Time Tracking
Request Status Overview
Monitor all maintenance requests in one dashboard. Track status from submission to completion, see pending items, and identify requests in progress.
Total Requests
See all requests submitted to your organization.
Pending Queue
Requests awaiting review and assignment.
In Progress
Requests currently being worked on by your team.
Completed
Successfully resolved and closed requests.
Status Filters
Filter by status, priority, or custom criteria.
Search Requests
Quickly find specific requests by keyword.
Request Status Overview
156
Total Requests24
Pending18
In Progress114
CompletedUrgency Control
Priority Breakdown
Categorize requests by urgency level. Ensure critical issues get immediate attention while lower priority items are scheduled appropriately.
Critical Priority
Safety hazards, production stoppage, emergencies.
High Priority
Significant impact on operations or safety concerns.
Medium Priority
Standard issues that need attention but aren't urgent.
Low Priority
Minor issues that can be scheduled when convenient.
Auto Escalation
Escalate unresolved requests automatically.
SLA Tracking
Monitor response times by priority level.
Priority Breakdown
Critical
Requires immediate attentionHigh
Significant impactMedium
Standard priorityLow
Can be scheduledPerformance Analytics
Key Metrics & Quick Insights
Get instant visibility into your maintenance request performance. Track completion rates, pending backlogs, and active requests with real-time metrics.
Completion Rate
Percentage of requests completed successfully.
Pending Rate
Requests awaiting attention in the queue.
Active Requests
Currently in progress by your maintenance team.
Most Urgent
High-priority requests needing immediate action.
Backlog Tracking
Monitor pending requests to prevent buildup.
Success Rate
Track overall maintenance success percentage.
Key Metrics
73%
Complete 114 of 15615%
Pending 24 awaiting18
Active In progressQuick Insights
Getting Started
How to Use QR Request System
Setting up and using the QR code request system is simple. Follow these steps to enable anyone in your facility to report maintenance issues.
Print and Post QR Code
Download and print the QR code. Post it in visible locations throughout your facility.
Workers Scan with Mobile
Anyone can scan the QR code with their smartphone camera—no app required.
Fill Maintenance Request Form
They'll be directed to a simple form to describe the issue and add photos.
Request Appears in Dashboard
Requests will appear in your dashboard automatically for review and assignment.
How to use:
Print and post this QR code in your facility
Workers can scan with their mobile devices
They'll be directed to a maintenance request form
Requests will appear in your dashboard automatically
Pro Tip
Post QR codes near equipment, in break rooms, and at facility entrances for maximum visibility.Integrated Modules
Requests Connected to Your Workflow
Maintenance requests seamlessly integrate with work orders, assets, inventory, and your entire CMMS ecosystem.
Work Orders
Convert to WOAssets
Link to equipmentLocations
Tag facility areasTeam
Auto-assign techsInventory
Reserve partsNotifications
Instant alertsReports
Request analyticsScheduling
Plan workWe are proud of our results
We bring solutions to make maintenance requests easier for everyone.
60%
Faster Response Time
85%
Completion Rate
99.5%
Customer Satisfaction
"The QR code system is brilliant. Anyone in our facility can report issues instantly. Response time improved by 60% since implementation."
Metro Facilities Inc.
Facilities Management
"Our maintenance team loves how requests come in with photos and location details. No more playing phone tag to understand the issue."
Industrial Solutions Co.
Manufacturing
"Priority-based routing ensures critical issues get immediate attention. Our SLA compliance improved dramatically."
HealthCare Plus
Healthcare
"External contractors can now submit requests without needing system access. It's streamlined our entire maintenance workflow."
Campus Solutions
Education
FAQ
Frequently Asked Questions
Everything you need to know about OxMaint's request maintenance system.
OxMaint generates a unique QR code for your organization. When anyone scans this code with their smartphone camera, they're directed to a simple web form where they can describe the maintenance issue, set priority, attach photos, and specify the location. No app download or login is required. The request automatically appears in your OxMaint dashboard for review and assignment.
Yes! The QR code request system is specifically designed for public access. Employees, contractors, visitors, or anyone in your facility can scan the QR code and submit a request without needing an OxMaint account or login credentials. This makes it easy for anyone to report issues.
Yes, requesters can upload up to 4 images per request in JPG, PNG, or GIF format (max 5MB per image). Photo attachments help maintenance teams understand the issue better and come prepared with the right tools and parts.
Requests can be set to Critical, High, Medium, or Low priority. Critical requests are for safety hazards or production stoppages requiring immediate attention. High priority is for significant operational impact. Medium is for standard issues, and Low is for minor problems that can be scheduled. Your team can also adjust priority levels after review.
Yes, maintenance requests can be easily converted to work orders with a single click. When you convert a request, all the information—including description, photos, priority, asset, and location—transfers to the work order automatically. This streamlines your workflow from request to resolution.
Simplify your maintenance requests today.
Enable anyone to report issues with a simple QR scan. Track requests, prioritize work, and resolve problems faster than ever.
OxMaint is available to download from both App Store and Google Play Store.
